1. Information We Collect

We collect personal information that helps us operate our store, process orders, deliver products, provide support, improve our website, and communicate with customers.

• Contact details: name, email address, phone number, billing address, and shipping address.
• Order details: products purchased, order number, delivery details, payment status, and transaction information.
• Account information: account login details and order history if you create a customer account.
• Support information: messages, requests, complaints, photos, videos, or other information you send to our support team.
• Technical information: IP address, browser type, device information, pages viewed, website activity, cookies, and similar technologies.

2. How We Use Your Information

We use customer information to provide a safe, smooth, and reliable shopping experience.

• To process, confirm, fulfill, and deliver orders.
• To communicate with you about your order, shipping, returns, refunds, or support requests.
• To provide customer service and respond to questions.
• To improve our website, product selection, store performance, and customer experience.
• To send marketing messages, offers, or updates when permitted or when you have subscribed.
• To prevent fraud, unauthorized activity, misuse, payment disputes, or security issues.
• To comply with legal, tax, accounting, customs, shipping, and regulatory obligations.

3. Payments & Secure Checkout

Payments are processed through secure third-party payment providers. We do not store full payment card details on our website. Payment providers may process information such as billing details, payment method, transaction status, fraud checks, and authentication details in order to complete your purchase securely.

4. Shipping & International Delivery

Because Simplio sells internationally, your information may be shared with shipping carriers, fulfillment partners, customs authorities, delivery providers, and related service providers where necessary to deliver your order.

International orders may require sharing delivery information across borders to process shipping, customs clearance, import documentation, tracking, and local delivery.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, improve performance, analyze traffic, personalize content, and support advertising or marketing activities.

• Essential cookies help the website function properly, including cart, checkout, security, and session features.
• Analytics cookies help us understand how visitors use our store so we can improve the shopping experience.
• Marketing cookies may help us show relevant ads, measure campaigns, and improve promotional activity.

Depending on your location, you may be able to manage cookie preferences through the cookie banner or privacy settings available on our website.

6. Marketing Communications

If you subscribe to our marketing communications, we may use your email address or phone number to send updates, offers, product news, and promotional messages.

You can unsubscribe from marketing emails by using the unsubscribe link included in our messages or by contacting us at support@simplio.info.

7. Sharing Your Information

We do not sell your personal information directly for money. However, we may share necessary information with trusted service providers who help us operate our business.

• Website and ecommerce platform providers.
• Payment processors and fraud prevention services.
• Shipping carriers, fulfillment partners, and logistics providers.
• Email, SMS, marketing, analytics, and advertising service providers.
• Customer support, technical support, and store management tools.
• Legal, tax, accounting, compliance, and professional advisors.
• Government authorities, regulators, customs authorities, or law enforcement when required by law.

8. Legal Basis for Processing

Where applicable data protection laws require a legal basis, we process personal information based on one or more of the following grounds:

• Contract: to process and deliver your order or provide requested services.
• Consent: when you agree to marketing, cookies, or optional data use.
• Legal obligation: when we must keep records, respond to legal requests, or comply with laws.
• Legitimate interests: to protect our store, prevent fraud, improve services, communicate with customers, and operate our business.

9. International Data Transfers

As an international ecommerce store, your information may be processed, stored, or transferred in countries outside your country of residence. These countries may have different data protection laws.

When we transfer personal information internationally, we rely on appropriate safeguards where required by applicable law.

10. Data Retention

We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, tax records, dispute resolution, fraud prevention, and business operations.

When information is no longer needed, we may delete, anonymize, or securely store it according to applicable requirements.

11. Your Privacy Rights

Depending on your country, state, or region, you may have certain rights regarding your personal information.

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of personal information, where applicable.
• The right to object to certain processing activities.
• The right to restrict or limit certain uses of your information.
• The right to withdraw consent where processing is based on consent.
• The right to opt out of marketing communications.

To exercise your privacy rights, contact us at support@simplio.info. We may need to verify your identity before processing your request.

12. Children’s Privacy

Our store is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at support@simplio.info so we can review and take appropriate action.

13. Data Security

We use reasonable technical, administrative, and organizational measures to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

No online system is completely secure, and we cannot guarantee absolute security. Customers should also protect their account details, passwords, and devices.

14. Third-Party Links & Services

Our website may contain links to third-party websites, apps, tools, payment providers, delivery services, or platforms. We are not responsible for the privacy practices, content, or policies of third-party services.

We encourage customers to review the privacy policies of any third-party service they use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our store, services, legal requirements, or privacy practices. Any updated version will be posted on this page.

Continued use of our website after changes are posted means you accept the updated Privacy Policy.